In the case that you can't access your Pathways account via the Login screen, you can always Reset your password. Here's how you do it:

Click the link under the password field that says 'Forgot Password?'

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Type in your email address associated with your Pathways account in the box labeled Email and click the box labeled 'Reset Password'.‍

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Your reset password link will be sent to email address you entered. This link will expire in 10 minutes.

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Once you receive the email, open in and click the ‘Reset Password’ link in the email and you will be directed to the ‘Change Password’ screen in your profile. Fill in the ‘NewPassword’ and ‘Confirm Password’ fields then click ‘Save Password’ button.

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An Error Message will appear if:

• The ‘New Password’ and ‘Confirm New Password’ fields do not match.
• The ‘New Password’ entered does not meet password policy:
• Is longer than 8 characters
• Includes an uppercase character
• Includes a special character (e.g.! @, $)
• Includes a number (0-9)

We choose to make the password as secure as possible because the information we care about the security and privacy of your information, and that of your clients and business partners.