Frequently Asked Questions

All you need is an internet connection and a modern web browser. Pathways runs fully in the cloud, so there's nothing to install and no plugins to manage. It works on PCs and Macs, all modern browsers (Chrome, Edge, Safari, Firefox), on laptops, tablets and mobile.

Each User logs in with own account, protected by strong passwords an and a one-time passcode (2FA) for added security.

Pathways is for any organisation that needs to stay on top of important contracts and obligations, especially where there are multiple parties involved. We’re used by:
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- Industry bodies and associations
- Health and aged care providers
- Property, construction and real estate businesses
- Financial services companies
- Professional services and
- Event and project-based organisations.
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If you manage contracts, renewals, compliance or vendor obligations, Pathways can help you keep everything visible, accountable and on track.

Pathways uses AI to reduce manual admin and surface what matters, not to replace human judgement. This is an additional feature and not activated in basic enterprise plans.

Today, AI in Pathways can help you:

- Extract key dates and obligations from contracts faster
- Suggest tasks, owners and reminders based on similar agreements
- Flag possible risks like missing documents or overdue actions
- Summarise long contracts or progress updates into plain language

You stay in control at all times: humans review and approve what AI suggests.
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We do not use your contract data to train public models, and your information stays private to your organisation.

Pathways keeps your contracts and agreements from getting “lost in the drawer”.

Instead of PDFs buried in email or shared drives, Pathways:

- Tracks who needs to do what, and by when
- Sends reminders before key dates like renewals and expiries
- Makes it clear who owns each contract and obligation
- Gives leaders a single view of risk, spend and performance

You spend less time chasing paperwork and more time making sure your contracts actually deliver what you paid for.

A “pathway” is a simple, guided workflow that turns a complex contract or process into clear steps.

For example, you might have a pathway for:

- Onboarding a new vendor
- Running a tender or RFP
- Implementing a major contract
- Managing a property or services agreement over several years

Each pathway lays out the tasks, approvals, documents and due dates so everyone knows what happens next.

It’s like giving your team a checklist and roadmap for each important agreement that needs to be monitored and delivered.

Contract and agreement management is the process of:

- Setting up a contract correctly
- Making sure both sides do what they’ve promised
- Tracking key dates, deliverables and risks
- Reviewing performance and renewing (or exiting) at the right time

Most organisations are good at signing contracts, but weaker at managing them after signature.

Pathways focuses on that “after signing” stage — where value can be either realised or lost.

Pathways is designed to be simple and intuitive, even for non-technical users.

Most people can start using it with:

- A short walkthrough when their account is set up
- On-screen guidance and help text in the forms
- Quick-start videos and guides https://www.youtube.com/@PathwaysDigital

For larger teams or more complex use cases, we can run short training sessions and Q&A workshops. But day-to-day users generally pick it up very quickly.

Shared drives and spreadsheets are good for storing information.
Pathways is built for making sure things actually get done.

With Pathways you get:

- Clear owners and due dates for each obligation
- Automated reminders before renewals and milestones
- A consistent way to onboard vendors, manage services and track risk
- Dashboards so leaders can see where things are off track

Instead of asking “Where is that contract and what’s happening with it?”, you can see the status of your important agreements in one place, and prove that you’re on top of them.

Typically, organisations sign up as a team rather than as individuals.

The usual steps are:

1. Book a demo so we can understand your contracts and processes.
2. Shape a plan for how Pathways will support your organisation (e.g. which agreements, which teams).
3. Set up your workspace – users, roles, and your first set of pathways and templates.
4. Go live with support from us while your team starts using the platform.

If you’re ready to explore Pathways, use the contact form or “Book a demo” button on this site and we’ll help you get started.