Features

How a National Franchise Benefits from Pathways

A well-established franchise network with 140 locations nationwide was struggling to maintain consistency and visibility across its franchise operations.

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Snapshot of the Pathways transaction workflow
Analytics

The Challenge

The CFO wanted a digital solution that catered for contract management at a Head Office level, while also providing a portal for contract, pricing and marketing contracts and communication for each franchisee.

Franchise agreements, supplier contracts, and marketing approvals were managed separately by each local owner.

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Missed renewals and outdated supplier pricing created inefficiencies and financial leakage.

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Legal and operations teams spent hours chasing updates from individual stores.

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Analytics

The Solution

The franchisor implemented Pathways to create a secure, centralised hub for managing contracts and franchise obligations, this was fully branded, and provided easy access for each franchisee.

Each franchisee was given its own secure “workspace” within the platform to manage local contracts, insurance certificates, and marketing approvals.

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Automated alerts were set for renewals, compliance checks, and key milestones.

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Head office gained a live, portfolio-level view of all franchisee contracts, helping to identify risks and ensure brand and legal compliance.

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Snapshot of the Pathways transaction page
Snapshot of the Pathways transaction workflow
Analytics

The Result

Increased franchisee confidence through transparent, structured communication with head office

Central visibility across 70+ franchisee contracts covering 140 outlets.

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Time saved for the legal and operations teams, replacing manual follow-ups.

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Improved governance across all locations.

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